Verification and limits
Fix Verification Problems
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Most verification problems can be resolved by checking that profile details match a current identity document and repeating the capture in clear conditions.
If a submitted session is already under review, do not create repeated sessions; wait for the recorded outcome or contact support.
Before retrying, permalink
- Use the legal name and date of birth printed on the document.
- Check that the document is current, readable and supported by the hosted flow.
- Clean the camera lens and avoid glare, cropped edges or blurred text.
- Complete the face and liveness steps yourself in even lighting.
- Allow camera access only on the official verification page.
If the status is under review, permalink
A submitted session can require manual review even when the capture completed. Refresh the verification page later and watch the account email for a request or decision.
Repeated sessions can make the account history harder to resolve. Use support if the dashboard is stuck or the provider returned you without a recorded status.
If details do not match, permalink
Correct typographical errors in the account flow where editing is available. For a legal name or identity change that needs evidence, contact support rather than entering details that do not match the document.
Do not submit another person's document or alter an image. Verification must establish the identity of the Flow Crypto account holder.