Privacy Policy
Last Updated: 20 February 2026
This Privacy Policy explains how Flow Crypto Ltd (“we”, “us”, “our”) collects, uses, discloses, and protects your personal information when you use our platform and services. We are committed to complying with the Privacy Act 2020 (New Zealand).
1. Information We Collect
1.1 Account Information: When you register, we collect your full name, email address, date of birth, residential address, and phone number.
1.2 Identity Verification: To meet our AML/CFT obligations, we collect copies of government-issued photo ID and proof of address documents.
1.3 Transaction Data: We record details of all orders, trades, and wallet addresses associated with your account.
1.4 Technical Data: We automatically collect IP addresses, browser type, device information, and usage analytics when you access our platform.
2. How We Use Your Information
2.1 To provide, maintain, and improve our services.
2.2 To verify your identity and comply with AML/CFT regulations.
2.3 To process transactions and send you transaction confirmations.
2.4 To communicate with you about your account, security alerts, and service updates.
2.5 To detect and prevent fraud, money laundering, and other illegal activities.
3. Information Sharing and Disclosure
3.1 We do not sell your personal information to third parties.
3.2 We may share information with identity verification providers, payment processors, and regulatory authorities as required by law.
3.3 We may disclose information to law enforcement or government agencies in response to valid legal requests.
4. Data Security
We implement industry-standard security measures to protect your personal information, including encryption, secure server infrastructure, and access controls. However, no method of electronic transmission or storage is 100% secure.
5. Data Retention
We retain your personal information for as long as your account is active and for a minimum of 5 years after account closure, as required by AML/CFT regulations. Transaction records are retained for a minimum of 7 years.
6. Your Rights
Under the Privacy Act 2020, you have the right to access, correct, and request deletion of your personal information. To exercise these rights, contact us at support@flowcrypto.co.nz.
7. Contact
If you have questions about this Privacy Policy, contact our Privacy Officer at support@flowcrypto.co.nz.