Getting Started

Navigate to Buy Crypto, select your asset, enter the NZD amount and a compatible wallet address, then confirm the order. Choose one of the payment methods shown and follow the order instructions exactly.

Delivery begins after payment is confirmed, the trade is executed and any required checks are complete. Bank processing, market availability, provider status and blockchain congestion can all affect the time, so follow the live order status rather than relying on a fixed estimate.

We charge a simple 0.79% trading fee. No hidden charges.

No. Flow Crypto is non-custodial. We send purchased crypto directly to your personal wallet and never hold your funds.

Flow Crypto can route execution through configured liquidity providers. The provider and execution record for an order are operational details; no particular venue or price is guaranteed before execution.

Open Verification in your dashboard, complete the requested profile and tax-residency information, then continue to the hosted identity check. The hosted flow covers identity-document capture, face matching and liveness evidence.

The supported-assets directory is rendered from the same asset and network registry used by the product. Availability can still depend on the order type and live service state.

Yes for purchases and swap delivery, because Flow Crypto sends crypto to a wallet you control. The wallet must support the exact asset and network selected for the order.

For many beginners, a reputable self-custody software wallet that supports the exact asset and network is a practical starting point. A hardware wallet may be more suitable for larger or long-term holdings. Your choice should reflect how you plan to use the crypto and whether you can safely manage your own recovery backup.

An order can show manual bank deposit, POLi or Akahu Open Banking. Use only the methods currently displayed for that order and do not pay twice while an earlier attempt is processing or under review.

Registration on the Financial Service Providers Register does not itself mean a provider is licensed or regulated by the Financial Markets Authority. Check Flow Crypto's current registration and dispute-resolution details on the public register before relying on them.