Is Flow Crypto Safe?
Flow Crypto Limited is FSPR-registered and an FDRS member, delivers crypto straight to your own wallet and does not hold customer crypto balances.
Last updated Company and policies
The short answer
- Flow Crypto Limited is a New Zealand company registered on the Financial Service Providers Register (FSP1012783) and a member of the Financial Dispute Resolution Service (FDRS).
- Flow is non-custodial, so completed purchases go straight to a wallet you control and Flow does not hold customer crypto balances, but crypto is still high risk and registration is not a government endorsement.
On this page
Who Flow Crypto is, permalink
| Detail | Flow Crypto |
|---|---|
| Legal entity | Flow Crypto Limited, a New Zealand limited company |
| NZBN | 9429053498816 |
| Financial Service Providers Register | FSP1012783 |
| External dispute resolution scheme | Financial Dispute Resolution Service (FDRS) |
| Service type | Crypto brokerage: you buy from and sell to Flow, not an order-book exchange |
How to check a provider is registered, permalink
- Search the Financial Service Providers Register on the Companies Office website for the provider's legal name or FSP number. For Flow Crypto, search FSP1012783.
- Check that the entry shows the provider as registered and lists the financial services it offers you.
- Note the dispute resolution scheme on the entry. Flow Crypto's is the Financial Dispute Resolution Service (FDRS).
- Match the legal name on the register to the name in the provider's terms of service and on its website.
How your crypto is held, permalink
Flow Crypto does not provide hosted wallets and does not hold crypto for customers after an order is completed. Each purchase is delivered to the external wallet address you enter for that order, so you keep control of the keys.
Flow may hold funds or crypto temporarily while an order is being processed, settled, refunded or reviewed. Once crypto has been delivered to your wallet, it is no longer held by Flow.
How your NZD is handled, permalink
Flow Crypto is not a bank or deposit taker. Money you pay for an order is not a bank deposit, does not earn interest and is received only to process that order, refund you where required, or meet legal obligations.
Unless Flow states otherwise in writing, order payments may be held in business, settlement or operational bank accounts. Do not assume they are held on trust or in a segregated client money account. Only pay for an order you intend to complete.
If Flow Crypto stops operating, permalink
Crypto already delivered to your own wallet is not affected, because Flow does not control that wallet.
Pending orders may be cancelled. Your rights to any pending funds or crypto would depend on how they were held, the order status and the law at the time, and you may be an unsecured creditor for some amounts. The Terms of Service set out the full position.
Checks on every account and order, permalink
Flow runs these checks to protect customers and to meet New Zealand anti-money-laundering obligations. They can occasionally delay an order while it is reviewed.
- Identity verification, including document and liveness checks, before you can trade.
- Sanctions, politically exposed person and adverse media screening.
- Checks that you pay from, and are paid out to, a bank account in your verified name.
- Wallet-risk checks on destination and deposit addresses.
Who sees your data, permalink
Flow Crypto does not sell your personal information. It is shared only where reasonably necessary, for example with identity-verification and compliance providers, banks and payment providers, liquidity partners, technology providers and, where the law requires, regulators and Inland Revenue.
Some providers may process information overseas under contractual and security safeguards. The Privacy Policy lists each category and explains how to access or correct your information.
What you control, permalink
- The security of your wallet, seed phrase and devices. Flow will never ask for your seed phrase or private keys.
- Checking the wallet address and network before you confirm an order.
- Paying only from the details shown on your own order in the Flow dashboard.
If something goes wrong, permalink
Contact Flow's New Zealand support team first and mark any complaint clearly. If an eligible complaint is not resolved through Flow's internal process, you may be able to refer it to FDRS.