Terms of Service

1.1 Company Details: The Flow Crypto platform is owned and operated by a registered New Zealand company (NZBN: —). In these Terms, “Flow Crypto”, “we”, “us”, or “our” refers to this entity. “You” or “your” refers to the individual or entity using our Services.

1.2 Service Description: Flow Crypto provides a platform for users to buy, sell, and exchange cryptocurrencies, tokens, and other digital assets (“Digital Assets”).

1.3 Updates to Terms: We reserve the right to modify these Terms at any time. Changes will take effect 7 days after they are posted on our website (unless the law requires immediate implementation). Continuing to use our platform after this period constitutes your acceptance of the updated Terms.

2.1 Age Requirement: You must be at least 18 years old to open a Flow Crypto account.

2.2 Account Verification (AML/CFT): To comply with New Zealand law and prevent fraud, you must provide accurate, up-to-date personal information during registration. You authorize Flow Crypto (and our third-party verification partners) to conduct identity, security, and background checks. We reserve the right to reject your application or close your account if we cannot successfully verify your identity.

2.3 Account Security: You are solely responsible for securing your login credentials. You must not share your passwords or allow any third party to access your Flow Crypto account. We are not liable for any losses resulting from unauthorized access to your account.

2.4 Single Account Policy: You may only maintain one active Flow Crypto account. Creating duplicate accounts or using fake personas is strictly prohibited.

3.1 High-Risk Asset Class: Buying, holding, and trading Digital Assets carries significant risk. Cryptocurrency markets are highly volatile, and you could lose some or all of your financial investment.

3.2 Regulatory Status: Digital Assets are largely unregulated in New Zealand. You are solely responsible for assessing whether trading cryptocurrency aligns with your personal risk tolerance and financial situation.

4.1 General Information Only: Flow Crypto is a digital asset exchange platform; we do not provide financial, investment, legal, or tax advice. No information on our website should be interpreted as an offer or disclosure document under the Financial Markets Conduct Act 2013.

5.1 Placing Orders: You are responsible for ensuring all order details (including amounts and destination wallet addresses) are perfectly accurate before confirming a transaction. Digital asset transfers are irreversible, and we cannot recover funds sent to an incorrect address provided by you.

5.2 Wallet Security: Flow Crypto assumes no responsibility for the security or integrity of your personal hardware or software wallets, third-party exchanges, or your personal devices.

5.3 Processing Limits and Availability: We do not guarantee uninterrupted access to the platform. We may alter minimum and maximum transaction limits at our discretion. Service may be occasionally restricted due to maintenance, market illiquidity, or network outages.

5.4 Recovering Errors: If Digital Assets or fiat funds are deposited into your account by mistake, you must notify us immediately. We reserve the right to deduct, offset, or take legal action to recover funds or assets credited to you in error.

7.1 Estimated Quotes vs. Final Rates: When you initiate an order, the exchange rate displayed is an estimate. Your final rate is not locked in until we receive cleared payment. For fiat purchases, this means cleared funds in our bank account; for crypto sales, this means the required number of blockchain confirmations.

7.2 Non-Cancellable Orders: Once an order is fully processed, it is final and cannot be reversed or refunded.

7.3 Processing Times: We strive to process all valid orders within one (1) business day of receiving your cleared funds and a valid destination address.

7.4 Refusing Transactions: We reserve the right to delay, suspend, or cancel any transaction if we suspect fraud, illegal activity, a breach of these Terms, technical anomalies, or upon the request of law enforcement. If we cancel a pending order, we will refund your initial payment, minus any applicable processing fees or losses due to market fluctuations.

7.5 Jurisdiction of Sale: All cryptocurrency sales executed via Flow Crypto are legally deemed to have occurred within New Zealand.

8.1 Right to Suspend: We may freeze, limit, or terminate your account without prior notice if:

• You breach any provision of these Terms.
• You fail to pass our ongoing identity verification/AML checks.
• We suspect your account is involved in scams, ponzi schemes, or illegal activities.
• You act abusively toward our staff or bring Flow Crypto into disrepute.
• We are ordered to do so by a government or law enforcement agency.

8.2 Business Insolvency: In the unlikely event that Flow Crypto ceases operations or enters insolvency or liquidation (under the Companies Act 1993), we reserve the right to terminate our Services and these Terms immediately.

9.1 Provided “As Is”: Our platform is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, Flow Crypto disclaims all warranties, express or implied, regarding uptime, exact pricing execution during volatile periods, or error-free operation.

9.2 Cap on Liability: Unless otherwise dictated by consumer law, Flow Crypto's maximum aggregate liability to you for any loss, damage, or claim arising from your use of our platform will not exceed one percent (1%) of the total transaction volume you have completed with us over the preceding twelve (12) months.

9.3 Exclusion of Indirect Losses: We will not be liable for any indirect, consequential, punitive, or special damages, including loss of profit or data corruption, whether caused by network delays, third-party payment gateways, or cyber-attacks.

9.4 Time Limit for Claims: Any claim against Flow Crypto must be submitted to us in writing within 12 months of the disputed transaction or event occurring.

14.1 Governing Law and Dispute Resolution: These Terms are governed by the laws of New Zealand. Any legal disputes shall be resolved in New Zealand courts. Claims under $30,000 NZD will be directed to the New Zealand Disputes Tribunal.

14.2 Taxation: You are solely responsible for determining, reporting, and paying any applicable taxes (including Income Tax or GST) arising from your cryptocurrency transactions.

14.3 Severability: If any part of these Terms is found to be unenforceable by a court, the remaining sections will remain in full force and effect.

14.4 Assignment: You may not transfer your account or assign your rights under these Terms to anyone else. Flow Crypto may assign our rights and obligations to a corporate affiliate or successor entity without your consent.

14.5 Contact & Complaints: For customer support, general questions, or to lodge a formal complaint, please contact us at support@flowcrypto.co.nz.