Payments
Payments
Choose an available method at checkout, then pay once using the exact order instructions.
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Choose one of the payment methods shown for your order and follow its instructions exactly.
Pay once from a bank account in your verified name, using the displayed amount and reference.
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Available payment methods, permalink
An order can offer manual bank deposit, POLi or Akahu Open Banking. Availability is determined for that order, so use the options shown at checkout rather than assuming a method will always be present.
Manual bank deposits use the bank account and reference shown after you select that method. Instant-payment methods take you through the provider flow and return you to the order when a result is available.
Before you pay, permalink
- Confirm the order is still awaiting payment.
- Check the recipient account, exact amount and unique reference against the order screen.
- Pay from a bank account held in your verified name.
- Return to Order activity and wait for the recorded status to change.
If a payment is not showing, permalink
Bank deposits are not always visible immediately. Check the reference and amount in your banking record, then keep the transaction receipt without posting sensitive bank information publicly.
Contact support if the order remains unchanged or the provider reports an uncertain result. Include the order reference, payment date, amount and the bank's transaction reference, but never send a password or authentication code.