Wallets and security
Crypto Scams and Wallet Safety
Never share a seed phrase or private key, and independently verify every payment request and wallet address.
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Treat requests for crypto, remote access, seed phrases or urgent account action as suspicious until independently verified.
Flow Crypto will never need your wallet seed phrase or private key to process an order or provide support.
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Common warning signs, permalink
- Guaranteed returns, time-limited investment opportunities or pressure to keep the payment secret.
- A caller or message claiming to be support and asking for a password, authenticator code, seed phrase or screen sharing.
- A new wallet address sent through social media, chat or email after you already received order instructions.
- A recovery service demanding an upfront crypto payment or private-key access.
- Romance, impersonation or job schemes that tell you to buy crypto for someone else.
Protect your wallet, permalink
- Store the seed phrase offline and never type it into a support form.
- Use device security, unique passwords and multi-factor authentication where available.
- Verify addresses on the wallet device or trusted app before approving a transfer.
- Review a small test transfer when that is appropriate for your own wallet workflow.
If you suspect a scam, permalink
Stop communicating with the suspected scammer and do not send more funds. Secure your email, Flow Crypto account, devices and wallet using a trusted device.
Report the incident promptly to Flow Crypto support and the relevant bank or wallet provider. Blockchain transactions may not be stoppable after broadcast, but early reporting can still protect remaining accounts and evidence.