Products and support

Recurring Purchases

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Direct answer

A recurring-purchase plan uses a unique payment reference to match a bank standing-order payment to the selected asset and wallet.

Pausing or cancelling the Flow Crypto plan does not automatically change your bank's standing order, so manage both sides.

Create a plan, permalink

  1. 1Choose an asset, frequency, expected NZD amount and compatible wallet address.
  2. 2Create the plan and copy the displayed recipient account details.
  3. 3Copy the plan's unique payment reference exactly.
  4. 4Create the matching standing order in your own internet banking.

Reference and amount matching, permalink

The payment reference identifies the plan. Reusing a one-off order reference or another plan's reference can leave the incoming payment unmatched.

Set the amount and schedule to match the plan you created. The payment history records detected, processing, completed, failed or unmatched payments.

Pause or cancel safely, permalink

Pause stops normal plan processing until resumed; cancellation ends the plan. Neither action signs in to your bank or removes a standing order for you.

Change or cancel the bank instruction as well. A payment received after a plan is paused or cancelled may require manual handling or refund review.

Important: Do not send a second payment while an earlier recurring payment is still processing or unmatched.